HEAD, BANKING OPERATIONS

Job Description

Responsible for the overall direction, coordination, planning, and operation of back-office bank functions including processing loan and account applications, processing transactions, collections as well as managing other wealth creation products and associated services (e.g. insurance).

Key Responsibilities

• Develop and implement divisional strategies, policies and procedures to ensure the smooth operation of the organisations day-to-day core back-office functions.
• Collaborate with Executive and senior management team to develop organisation-wide service level agreements which support the execution of the organisation’s strategy and delivery of its mandate.
• Develop, implement and monitor operation level agreements within the division to ensure adherence to agreed upon SLAs.
• Monitor and approve all tracking and verification of new account documents.
• Verify that each new account requiring special attachments or documents is complete.
• Approve the upload of the previous day’s new accounts into the organisation’s database.
• Review and verify the accuracy of all data within the organisations database including new and replacement account documents.
• Verify that all new deposit customers are properly identified according to the Bank’s customer identification program.
• Approve and monitor all System reports for new customers as required.
• Ensure the system is correctly updated and accurately reflects documents received or returned for correction.
• Ensure that monthly statistical reports are prepared (e.g., Closed Account tracking).
• Approve scanning and indexing of deposit-related documents in the Bank’s document imaging system and ensure that document corrections are submitted to appropriate departments.
• Authorise all loan applications for residential, commercial and consumer loans.
• Verify reports for input accuracy and ensure that they are distributed to the appropriate personnel.
• Authorise loan tickets for in-house disbursement and balance loan transactions.

Qualifications & Experience

• Qualifications: Bachelor’s Degree in Banking, Finance, Accounting or related area
• Master’s Degree in Banking, Finance, Accounting or related area is strongly preferred.
• Master’s in Business Administration is and added advantage
• Experience: Eight (8) years’ of relevant experience in a bank or other mass market financial institution including five (5) years of back-office experience and three (3) years of management experience.
• Competencies: Retail banking operations management
• Business process improvement and optimisation
• Planning and organisation
• Results focus
• Budgetary and financial controls
• Risk management and internal controls
• Communication, impact and influence

How to Apply

To apply, please visit: https://bsb.mcidirecthire.com/External/Application?Ref=7KjyrN86zGKGMRUV6QJP292EakV8c0r3leUCMcOFR889Xba3CPkCXgHJNZZQT6qvsNOMjgWiHfMPfLRoTlmjFg REF Code: 7KjyrN86zGKGMRUV6QJP292EakV8c0r3leUCMcOFR889Xba3CPkCXgHJNZZQT6qvsNOMjgWiHfMPfLRoTlmjFg Please state that you got the job advert through JobHub BW website when submitting your application.