COLLECTIONS RECOVERY OFFICERx1

Job Description

AFRITEC is looking for a qualified and experienced COLLECTIONS RECOVERY OFFICERx1 to join their team in Gaborone. Please review the key responsibilities and qualifications listed below for more details on this full time opportunity.

Key Responsibilities

• Contact customers with overdue accounts for payment.
• Negotiate repayment plans and payoff deadlines with customers as per Company policies and guidelines,
• Record customer interactions, transactions, and details of negotiations in collection and debtors’ management systems.
• Ensure that customer contact information is maintained and updated as needed.
• Send SMS/WhatsApp notices to customers to inform them of their overdue accounts and the consequences of non-payment.
• Resolve customer queries.
• Follow up on agreed payment arrangements (PTP’s) to ensure they are kept.
• Have strong and effective written and oral communication skills.
• Escalate high-risk accounts to management as needed.

Qualifications & Experience

• Minimum of 2-5 years’ experience in a collection’s role within a financial services environment.
• Diploma in Accounting, Law or equivalent.
• Computer Literacy – with MS Word and advanced MS Excel.
• Driver’s License.

How to Apply

Apply by email: collectionsjob@afritec.co.bw Please state that you got the job advert through JobHub BW website when submitting your application.