INFORMATION TECHNOLOGY SPECIALIST (FIXED-TERM CONTRACT)

Job Description

The Botswana Institute of Chartered Accountants (BICA) is pleased to announce an exciting career opportunity for a dynamic, results oriented, and self driven professional. We invite applications from suitably qualified and experienced candidates for the position of Information Technology Specialist on a 12-month fixed-term contract.

Key Responsibilities

• Coordinate and progress priority Digitalization Roadmap initiatives, maintaining delivery schedules, tracking dependencies and risks, and reporting progress to the Head of IT.
• Support planning, service-provider coordination, user acceptance testing, and go-live for priority systems and initiatives on the roadmap.
• Review, streamline, and automate priority manual business processes using appropriate tools (such as the Microsoft Power Platform and AI), targeting measurable efficiency gains.
• Develop management reporting and dashboards that support operational and executive decision-making.
• Plan and deliver user training, communication, and adoption support for new and upgraded systems, monitoring adoption and resolving barriers to realise the intended benefits.
• Draft and maintain ICT policies, standards, and procedures under the IT Governance Framework, and support benefits tracking and project stage-gate documentation.
• Contribute to day-to-day IT operations and provide informed advice across a broad range of IT matters, in collaboration with IT colleagues.
• Support information security and data protection in line with the Cybersecurity Framework and the Botswana Data Protection Act, including coordinating security- awareness training and maintaining asset and cloud registers.
• Support the responsible adoption of AI-enabled tools (e.g. Microsoft Copilot) in line with the AI Use Policy, and share knowledge and good practice that build the wider IT team’s capability.

Qualifications & Experience

• Bachelor’s Degree in Information Technology, Information Systems, Computer Science, or a related field.
• Minimum of 7 years’ relevant professional experience in IT delivery, digital transformation, business process improvement, systems implementation, or IT operations.
• Broad, practical knowledge of IT operations (infrastructure, systems, user support, security, and governance) sufficient to advise and contribute across a range of IT matters.
• Demonstrable track record of delivering measurable process, automation, or adoption outcomes (a portfolio or work examples will be required).
• Advantageous: project management (PRINCE2, PMP, or Agile) and change-management (e.g. Prosci / ADKAR) credentials; Microsoft Power Platform, Power BI, Microsoft 365, or Sage experience;SQL and database fundamentals; familiarity with COBIT 2019, ISO 27001 and the Botswana Data Protection Act, and experience in a professional body, membership, or regulated environment.

How to Apply

Apply by email: recruitment@bica.org.bw Address: The Chief Executive Officer, Botswana Institute of Chartered Accountants, Private Bag 0021, Gaborone, Botswana Please state that you got the job advert through JobHub BW website when submitting your application.