IT Infrastructure System and Data Support

Job Description

Zebra Diamonds is a diamond manufacturing company based in Nkoyaphiri Industrial Mogoditshane, part of IGC group of companies (www.igcgroup.com). We are seeking a practical and service-minded System Engineer to maintain reliable IT operations, support users and factory systems, and help improve the company’s infrastructure and data services.

Key Responsibilities

• Maintain and support IT infrastructure, including Windows servers, user accounts, network equipment, desktop PCs, notebooks, printers, and related devices.
• Monitor and troubleshoot LAN, WAN, Wi-Fi, VPN, internet connectivity, operating systems, hardware, and business applications.
• Provide timely technical support to office and factory users, including issues that may affect production operations.
• Support system administration activities such as access control, software installation, patching, antivirus protection, backup, recovery, and routine system health checks.
• Support company applications and data services; investigate data issues and prepare basic queries, reports, or data extracts when required.
• Coordinate with IT colleagues, users, vendors, and service providers to resolve incidents and deliver infrastructure improvements.
• Maintain IT asset records, system configurations, operating procedures, troubleshooting guides, and other technical documentation.
• Participate in IT projects involving servers, networks, security, factory systems, IoT, RFID, machine vision, and other operational technologies.
• Use basic AI tools responsibly to improve troubleshooting, documentation, data analysis, and routine IT work.
• Work independently and collaboratively with IT teams in Thailand and other countries.
• Support planned maintenance or urgent incidents outside normal working hours when necessary.

Qualifications & Experience

• Bachelor’s degree or higher in Information Technology, Computer Engineering, Computer Science, or a related field.
• Male / Female
• 2-5 years working experience as Systems Engineer
• Knowledge in windows server operating systems, Virtualization is required
• Understanding database and knowing SQL in required
• Knowledge of Sarin planners or comparable is an advantage
• Knowledge in system hardware
• Fresh graduates are welcome; experience in system engineering, IT infrastructure, help desk, or technical support is an advantage.
• Good understanding of computer hardware, Windows operating systems, servers, networking fundamentals, TCP/IP, LAN/WAN, Wi-Fi, and VPN.
• Basic knowledge of databases and SQL; Microsoft SQL Server experience is an advantage.
• Knowledge of VB.NET, C#.NET, APIs, scripting, or light application support is an advantage.
• Basic knowledge of AI tools and their responsible use in IT work is an advantage.
• Experience supporting IT systems in a manufacturing or factory environment is an advantage.
• Good analytical, troubleshooting, communication, and service-oriented skills.
• Able to communicate in English, both spoken and written.
• Enthusiastic, willing to learn, committed to self-improvement, and comfortable working as part of a team.

How to Apply

Please send applications to: hr@zebradiamonds.com / nuttakrai@sslmfg.com. Closing Date: 25/09/2026 Please state that you got the job advert through JobHub BW website when submitting your application.