COLLECTIONS RECOVERY SUPERVISORx1

Job Description

AFRITEC is looking for a qualified and experienced COLLECTIONS RECOVERY SUPERVISORx1 to join their team in Gaborone. Please review the key responsibilities and qualifications listed below for more details on this full time opportunity.

Key Responsibilities

• Manage daily operations of the collections department.
• Monitor and evaluate individual and team performance to ensure adherence to Company policies and meet or exceed KPIs.
• Develop and implement effective collection strategies to maximise recoveries and reduce delinquencies.
• Monitoring collections on current, arrears and written-off accounts, to increase collections and reduce delinquency rates.
• Ensure that collection file submissions are accurate and submitted in accordance with deadlines.
• Provide coaching, training, and mentorship to team members to improve their skills and performance.
• Maintain a high level of customer service, ensuring all communication with customers is conducted in a professional and respectful manner.
• Ensure compliance with all relevant laws and regulations related to debt collection.
• Work closely with other departments to optimize collection efforts.
• Regularly report to the Collections Manager on staff performance and any significant collection issues.

Qualifications & Experience

• A minimum of 5 years’ experience in a collection’s role, with at least 3 years in a supervisory position.
• Diploma in Accounting, Law or equivalent.
• Comprehensive knowledge of collection laws and regulations.
• Excellent leadership and team management skills.
• Proficiency in relevant software, such as MS Office, MS Excel and collections management systems.
• Driver’s License.

How to Apply

Apply by email: collectionsjob@afritec.co.bw Please state that you got the job advert through JobHub BW website when submitting your application.