IT Officer

Job Description

A leading technology solutions provider operating across Rwanda, Kenya, Botswana and Tanzania is seeking to employ an IT Officer – Internship in Botswana tenable in Gaborone.

Key Responsibilities

• Provide first-line technical support to staff and assist with troubleshooting hardware, software and system-related issues.
• Install, configure and maintain computers, peripherals, software and other IT equipment.
• Configure, monitor and maintain local area networks and network devices.
• Troubleshoot network connectivity, internet access and other infrastructure-related issues.
• Assist with the installation, configuration and maintenance of access control systems.
• Manage user accounts, access permissions and basic system administration tasks.
• Assist with maintaining IT systems, equipment and infrastructure to ensure reliable day-to-day operations.
• Perform routine system checks, updates, maintenance and troubleshooting.
• Assist with data backup and basic IT security procedures.
• Maintain accurate records of IT equipment, configurations, users, incidents and maintenance activities.
• Respond to user support requests and resolve technical issues within reasonable timeframes.
• Assist with identifying recurring technical problems and recommend practical solutions.
• Support the implementation and adoption of new IT systems and technologies.
• Use AI tools and technologies to improve IT support, research, troubleshooting, documentation and workflow efficiency.
• Maintain confidentiality and follow organisational IT security and data protection requirements.
• Perform general IT administration and other technology-related duties as required.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science or a related field.
• Strong practical IT support and troubleshooting skills.
• Minimum of 1 year of relevant work experience
• Knowledge and experience with network configuration and maintenance.
• Knowledge or practical experience with access control systems.
• Good understanding of computer hardware, software and operating systems.
• Good knowledge of AI tools and technologies and their practical application in an IT environment.
• Strong communication, analytical and problem-solving abilities.
• Ability to work effectively with users and provide professional technical support.

How to Apply

Apply by email: myapplication.submission@gmail.com Employer: A leading technology solutions provider operating across Rwanda, Kenya, Botswana and Tanzania  |  Browse: Information Technology · Gaborone Please state that you got the job advert through JobHub BW website when submitting your application.