Customer Services & Administration Officer

Job Description

Join the Merit Stars team and help us deliver excellent service to our learners and parents.

Key Responsibilities

• Welcome and assist parents, guardians, students and visitors.
• Handle telephone, WhatsApp and other customer enquiries professionally.
• Assist parents with student applications, registration and enrolment.
• Maintain accurate student and administrative records.
• Capture and update information on ERPNext.
• Manage filing, correspondence and general office administration.
• Handle customer queries and complaints and refer matters appropriately.
• Assist with fee-related enquiries and administrative follow-ups.
• Prepare basic reports, letters and other administrative documents.
• Provide basic computer, printer and ERPNext support.
• Perform other duties assigned by management.

Qualifications & Experience

• Diploma in Business Administration, Office Administration, Customer Service, Information Technology or a related field.
• Good computer skills and proficiency in Microsoft Office.
• Excellent communication and interpersonal skills.
• Strong customer service and organisational skills.
• Professional, reliable, trustworthy and able to work under pressure.
• Previous experience in a school, tuition centre, customer service or administrative environment is an advantage.
• ERPNext or other ERP experience is an added advantage.

How to Apply

Apply by email: meritstarshr@gmail.com Phone: 73054746 / 76915944Address: Plot 16932, Kelemogile Street, Ramotswa Please state that you got the job advert through JobHub BW website when submitting your application.