FRONT OFFICE MANAGER

Job Description

• Cresta Marakanelo Limited (CML), Botswana’s leading hospitality group, invites applications from dynamic, customer-focused, and results-driven professionals for the position of Front Office Manager.
• Job Summary
• Type: full-time
• Location: Gaborone
• Category: Hospitality
• Closing Date: 2026-05-15
• Key Responsibilities
• Manage daily front office operations including reception, reservations, concierge, and guest relations
• Ensure delivery of outstanding customer service and guest satisfaction
• Supervise, train, and motivate front office team members
• Monitor room inventory, occupancy, and revenue opportunities
• Handle guest complaints and resolve issues professionally
• Ensure compliance with company policies, procedures, and hospitality standards
• Prepare operational reports and manage departmental budgets
• Collaborate with other departments to ensure seamless guest experiences
• Requirements
• Diploma/Degree in Hospitality Management, Business Administration, or related field
• Minimum 3-5 years’ experience in hotel front office operations, with at least 2 years in a supervisory/management role
• Strong leadership, communication, and interpersonal skills
• Proficiency in hotel management systems (PMS) and Microsoft Office
• Excellent problem-solving and organizational abilities
• Knowledge of revenue management principles is an added advantage
• How to Apply
• Interested candidates should submit their CV, certified copies of qualifications, and cover letter to: recruitment@cresta.co.bwOnly shortlisted applicants will be contacted.
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• CUSTOMER SERVICE
• Front Office Manager
• Hospitality
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Qualifications & Experience

• Diploma/Degree in Hospitality Management, Business Administration, or related field
• Minimum 3-5 years’ experience in hotel front office operations, with at least 2 years in a supervisory/management role
• Strong leadership, communication, and interpersonal skills
• Proficiency in hotel management systems (PMS) and Microsoft Office
• Excellent problem-solving and organizational abilities
• Knowledge of revenue management principles is an added advantage

How to Apply

Interested candidates should submit their CV, certified copies of qualifications, and cover letter to: recruitment@cresta.co.bwOnly shortlisted applicants will be contacted. When submitting your application, please indicate that you discovered this opportunity through the JobHub BW platform (www.jobhubbw.co.bw). We appreciate your interest and wish you the best in your application.